A booking agent is only as good as the calendar behind it. Before launch, we ask which appointment types you offer, how long each one takes, who can take which, and how much notice you need. If a rule lives only in someone's head, we write it down together. Those rules become the script the agent follows on every call.
Then we connect the agent to your calendar so it reads real availability, not a guess. It offers a few open slots, confirms the choice with the caller, and sends an SMS confirmation. If you use more than one calendar, we agree which one wins when two of them overlap, so the agent never offers a slot you cannot honour.
Callers change their minds. The agent can move or cancel an existing booking when the caller gives enough details to find it. It follows your cancellation wording, whatever it is. If someone asks for a slot you do not offer, or wants a special exception, the agent hands the call to your team with a short note about what was asked.
Check the calendar after the first week. Look at how many bookings came in by phone, how many were moved, and how many calls were passed to a person. Those hand-offs show you which rules are still missing. We review them with you and adjust the script, so the agent handles more of the routine and leaves the exceptions to your staff.
Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.