When a call arrives, the agent introduces itself as an AI assistant. The audio is processed to hold the conversation, and a transcript and summary can be stored if your policy says so. Everything is encrypted in transit and at rest. At any point, the caller can ask for a person, and urgent or sensitive calls are passed to your team. We build the flow with you, so you know where each piece of information goes.
Several settings depend on your own rules rather than ours. Recording and retention follow your policy and local consent rules, so you decide whether calls are recorded, how long records are kept and what the opening announcement says. Access to transcripts and logs can be limited by role. If you want something deleted, tell us and it is removed on request. We cannot decide your legal obligations for you. Your own advisers should confirm what applies to your industry and region.
When you compare options, ask where data is stored, who can access it, how actions are logged and what happens when you leave. Ask to see an example audit log. Ask how a caller reaches a human. We are happy to answer these on the discovery call, and to put the answers in the blueprint your team approves before anything goes live.
Yes. Your data stays yours, is kept separate from other customers and is never used to train public models. You can export or delete it at any time.