People who ring a studio usually want to know three things: what classes are on, what a membership costs and whether they can try one. You give us the answers you want shared, and the agent repeats them in a friendly voice. If a caller asks about an injury or a health condition, the agent does not advise. It suggests speaking to an instructor.
The booking agent finds a free trial spot and sends an SMS with the time, location and what to bring. After the class, the outbound agent can ring to ask how it went and offer a next step. You decide whether that is a second trial, a call from the team or nothing at all. Anyone who says no is left alone. Existing members can ask about timetable changes or freeze requests, which the agent passes to staff.
Send us your timetable, class capacities and trial rules. Write down the questions your front desk gets weekly. Decide who handles passed-on calls during classes, because staff on the floor cannot always reply. Then watch how many trials come from phone calls in the first month and how many of those people turn up.
Smaller studios often worry that an agent will feel cold. The voice, pace and wording are tuned with you before launch, so it sounds like your studio rather than a call centre. Listen to a few test calls and change anything that does not feel like the way your instructors speak.