The qualifier asks what you would ask. We write the script with you: what the caller needs, a rough budget, when they want to start, and anything that rules them in or out. The agent asks in a natural conversation rather than reading a form. It records each answer against the lead so nobody on your team has to ask the same thing again.
We agree a scoring rule together, such as which answers count for most. A high-scoring caller is passed to a person straight away, while someone still comparing options can be booked for a later call. The score is a guide to help your team choose where to spend time first. It is not a verdict on the caller, and you can change the rule at any point. If the caller asks something the agent cannot answer, such as a custom quote, it says so and offers a call-back.
If most of your enquiries are one-line questions with nothing to qualify, a receptionist may serve you better. The same goes if no one is free to take a hot lead when it arrives. A fast hand-off only helps when someone is ready at the other end. Tell us how your sales team works and we will say honestly which agent fits.
Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.