Outbound work starts with a list and a reason. You tell us who should be called, such as clients due for a check-up or customers with a renewal coming, and what the call should achieve. We agree the wording and what the agent can offer. Your team signs off on the list before any campaign runs, so nobody is called by surprise.
The agent only calls within the hours you set. Each contact gets two attempts, and if neither connects, an SMS follows. Anyone who asks not to be called again is added to an opt-out list, and the agent stops. Call permissions and consent differ by country and by industry, so we check the rules that apply to you during the blueprint, and your team stays responsible for the lists. When a call goes well, the agent can book straight into the calendar.
After each campaign, look at who picked up, who booked, who asked for a call-back and who opted out. Those numbers tell you if the message is right. If many people hang up early, the opening line probably needs work. We adjust and run the next batch. Campaigns do best when they are small, focused and tied to one clear action.
Before the first campaign, agree what a good outcome is. It might be a booked visit, a confirmed renewal or simply an updated phone number. Name one outcome per campaign. A single clear goal keeps the call short, and it makes the results easy to read when the batch is finished.
Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.