Everything we sell is a digital service delivered online, so nothing is shipped. Plans bought at app.aitelz.com are available in the app as soon as payment succeeds.
Cancel at any time in the app at app.aitelz.com or by emailing hello@rainmindz.com. Your plan stays active until the end of the period you’ve paid for. We don’t refund charges already made, except for billing errors or where the law requires it.
For work scoped on a discovery call, the payment terms, cancellation terms and any refunds are set out in your signed proposal or engagement agreement.
If we charge you twice or charge the wrong amount, we refund the difference in full as soon as you tell us.
Email hello@rainmindz.com from the address you paid with, and include the date and amount of the payment. We reply within 2 business days.
Approved refunds go back to the card you paid with. They usually take 5 to 10 business days to appear, depending on your bank.
If you have a problem with a charge, please contact us before disputing it with your bank. It’s usually faster to sort it out directly.
11 November 2026