Glossary

Intent detection

Working out what someone wants from what they say or write, such as booking, cancelling or asking about a bill.

Why it mattersGetting intent right is the difference between a helpful agent and a frustrating one.

In practice at aitelzOur inbound receptionist uses this: natural, interruptible conversation. Answers every call on the first ring, day or night.Meet the inbound receptionist →

A quiet clinic front desk at dusk with a softly glowing phone

NewsletterAI automation, once a month.New use cases, prompts and guides. No spam.

Never miss a call again.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it

Discovery call · 30 minVideo call with the rainmindz team

Pick a day · November

Pick a time · Mountain Time