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Glossary

Workflow automation

Connecting the steps of a process, such as triggers, decisions and actions across apps, so it runs without manual work.

Why it mattersMost wasted time sits between tools: copying, chasing and checking. Automation removes those gaps.
In practice at aitelzOur inbound receptionist uses this: natural, interruptible conversation. Answers every call on the first ring, day or night.Meet the inbound receptionist →
Related terms
Human-in-the-loopIntent detectionData extractionConfidence thresholdOrchestration
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Related guideAI for accounting & finance: a practical guide
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