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Glossary

Large language model (LLM)

An AI model trained on large amounts of text that can read, write, summarise and reason in natural language.

Why it mattersLLMs are the engine that lets agents understand messages, documents and conversations.
In practice at aitelzOur inbound receptionist uses this: natural, interruptible conversation. Answers every call on the first ring, day or night.Meet the inbound receptionist →
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