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Glossary

Guardrails

Rules and checks that limit what an AI agent can say or do, such as topics it avoids or actions that need approval.

Why it mattersGuardrails are what make it safe to let agents work with real customers and real systems.
In practice at aitelzOur inbound receptionist uses this: natural, interruptible conversation. Answers every call on the first ring, day or night.Meet the inbound receptionist →
Related terms
AI agentChat agentLarge language model (LLM)OrchestrationHallucination
A quiet clinic front desk at dusk with a softly glowing phone
Related guideAI for auto dealerships: a practical guide
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