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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at aitelzOur inbound receptionist uses this: natural, interruptible conversation. Answers every call on the first ring, day or night.Meet the inbound receptionist →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
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Related guideAI for wellness & fitness: a practical guide
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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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